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Knowledge base

Listed below are a selection of frequently asked questions in relation to our products. Whilst we appreciate your frustration, please try to find the solution to your problem firstly in the user guide and secondly in the information below. If you still have difficulty you can raise a support case directly through our contact support page or call our helpdesk who will be pleased to assist you.

The VL1 is mains powered, 240V AC 50Hz and will easily replace any existing light.

Yes - the VL1 will work as a web cam but before connecting it to your PC you must install the driver and if necessary the image viewing application using the CD supplied with the VL1.

Yes so you can directly connect your VL1 to your computer to download images from internal memory or an SD card if fitted.

The USB standard defines a maximum length of 5m and you can buy an extension lead to achieve this, however many people have reported success using much longer USB cables but we would not recommend this unless absolutely necessary.

Yes - we recommend using free software from www.visongs.de which allows you to build a motion detection security system that can upload images to a web site or email them to an address. Note though that your VL1 will need to be permenantly connected to your PC for this to work.

We suggest turning off the power for five minutes to allow a full reset of your VL1 before you proceed. To enter test mode, briefly press the SET and MODE buttons together - the screen will show TEST, you can now follow the instructions in your user guide to setup your camera system.

Enter TEST mode by briefly pressing the SET and MODE keys together so the display shows TEST. Press the MODE button repeatedly untill the LCD displays: T, 00-00 and is flashing. Press the SET button repeatedly to set the HOURS. Press the MODE button to confirm. Now press the SET button repeatedly to set the MINUTES, then press the MODE button to confirm. The display will now change to “4.01.06” representing the date in the format MM.DD.YY. Press the SET button to set the MONTH followed by the MODE button to confirm. Repeat this process to set the Day and Year. Still images will be stamped with the time and date you set here.

It is possible that you have experienced a power cut. In some cases, where there is considerable spiking during a power failure or where the power goes on and off repeatedly over a short period of time, then a VL1 can become frozen. To solve this turn off the power for five minutes, then turn it back on again and change any settings as necessary. Check that the operation of your VL1 is now as expected.

The VL1 will continue to give each successive recording (be it a photo or video clip) a unique and sequential reference number. When the memory is full it will begin overwritting, replacing the earliest recordings in order but using the next sequential reference. For example, if an SD card contains 2000 recordings, numbers 1 to 1999 and the card is now full, the next recording will overwrite the earliest one on the card, in this case number 1. However it will still use the reference 2000 and 2001,2002,2003 and so on for subsequent recordings, deleting recordings 2,3 and 4 in the process.

Please check that the data protection tab on your SD card has not been locked, preventing overwritting of files. Also see the explanation above on how the VL1 overwrites earlier files.